Last Updated on January 1, 2024 by Tanvi
Everyone with a presence in eCommerce is familiar with key performance indicators. Whether you are a conventional business owner or active in eCommerce, you must pay attention to the importance of measuring the KPIs.
In the field of eCommerce, there are several types of business available, not all business requires the same kinds of KPIs tracking. For a B2B business, KPIs can be categorized by sales activity, leads and pipeline, sales and conversions, and customer acquisition and retention.
In the same way, a custom business or a business that sells customized products or runs a Web-to-print business has a different KPIS meter.
if you are a custom business owner and do not focus on how to begin selecting the correct key performance indicators (KPIs) of your store’s success, then it could be challenging.
To boost your online store’s visibility and ROI with data-driven decisions after you’ve settled on the correct eCommerce KPIs.
In this article, we will learn about your eCommerce custom business’s most relevant key performance indicators (KPIs).
Why Are Key Performance Indicators Important for Online Stores?
One of the most common ways companies evaluate their eCommerce operations’ efficacy is using KPIs.
Key performance indicators (KPIs) are an excellent tool for an online business owner. Because of KPIs, businesses benefit from having a bird’s-eye view of the company’s progress and how various departments are doing according to their targets.
Web traffic, conversion rate, customer happiness, average order value, and customer loyalty are some of online commerce’s most typical key performance indicators (KPIs). By tracking these changes over time, businesses may fine-tune their strategy and boost their overall health.
Principal KPIs for Online Retail
Top key performance indicators for an eCommerce store will be covered first. Then we will focus on a product personalization business. These key performance indicators are essential for every online store or business that wants to understand how they should run their business.
Principle KPIs 1- Average Order Value
This is the typical amount a buyer spends on your products. Your products can be excessively pricey, or you might be selling poor-value items if your average order values are low.
Principle KPIs 2- Bounce Rate
The typical percentage of people who visit your site but then leave after seeing just one page. In general, a high bounce rate indicates that your website could be more user-friendly or provide the information visitors sought.
Principle KPIs 3- Cart Abandonment Rate
Online stores have a very high cart abandonment rate. Many site visitors never actually make a purchase. If you want to know how to convert cart abandonments into sales and where to find upsell and cross-sell possibilities, you should track when customers add products to their carts and when they still need to finish the checkout process.
Principle KPIs 4- Conversion Rate
One of the most crucial KPIs for online stores and consumer information is conversion rate. By looking at the conversion rate, you can tell if a buyer buys an item after seeing it or adding it to their cart. You can use them to sign up for a newsletter or any other action on the website, though. There are a lot of possible explanations for a low conversion rate, including a poorly designed website, high prices, or some other issue.
Principle KPIs 5- Cost Per Acquisition (CPA)
The cost per acquisition (CPA) is spent on acquiring new consumers. Overpriced products and slow digital marketing campaigns lead to higher customer acquisition expenses.
Principle KPIs 6- Customer Lifetime Value (CLV)
This is the sum that your business expects a customer to spend with your website throughout the lifespan of that customer. This metric shows the degree to which consumers are committed to your online store and the likelihood that they will make subsequent purchases.
Principle KPIs 7- Repeat Purchase Rate
This statistic is similar to conversion rates since it measures the proportion of visitors who go on to buy something else from your site. Customers who buy from you more often are a sign that they like what you have to offer.
KPIs for a Product Personalization Business
A custom business could be different; for example, it can be Web to print, print on demand or a company that sells pre-made customized products.
KPI 1- Revenue and Sales
Your sales and revenue should be your primary metrics. You can see the big picture of your company’s performance and profitability using this. Google Analytics, Shopify Analytics, and Teespring Analytics are among the tools that can help you keep tabs on this.
To find out which products sell the best and which channels bring in the most money, you may use these tools to divide your data into different categories based on product, campaign, or channel. The Seller Central interface on Amazon also provides a lot of reporting tools.
Hubspot reports that 45% of sales leaders want to continue the upward trend from previous years by surpassing sales quotas and targets.
KPI 2- Visitor Behaviour and Traffic
The number of people visiting your website and their actions while there are other crucial metrics to monitor. This information can help you better understand your website’s performance and traffic source. Tools like Google Analytics make monitoring metrics like average session time, pages per session, and bounce rate easy.
KPI 3- Performance of the Product
Product performance is an essential indicator for a custom business. Views, add-to-cart, and purchase conversion rates are all in this category. You may learn a lot about the popularity of your products and their failures by looking at these data. You can enhance your product offers and overall performance using this information. Most websites can monitor and analyze this data.
KPI 4- Keep your Customers Coming Back
Businesses must measure customer retention. You can learn a lot about your customer retention rate and the frequency of With this indicator, you can learn a lot about your customer retention rate and the frequency of their repeat purchases.
This is a simple way to gather client retention. One strategy that can help with this is email marketing or using a product personalizer if you are running your business at platform like Shopify.
Let’s look at how a product personalizer works-
Here, we can see a product personalizer that allows its user to add text, graphics, and QR code and also permits to add images according to user choice. Using such types of product personalizer increases customer retention and AOV because a customer of a custom business want to be their own designer and looks for a simple store that can save them time.
KPI 5- Profitability of an Investment (ROI)
Your Custom business’s return on investment (ROI) is an important indicator to track. It is determined by dividing the acquisition by the profit. Using this indicator, you can see how your firm is doing and if it’s a good choice for the future.
Tips For Monitoring KPIs For a Product Personalization Business
- Determine the Most Crucial Metrics to Monitor
- Limit the Number of Metrics you Monitor
- Key Performance Indicators Determine Outcomes
- Get your Key Performance Indicators Automated
- Share your Business KPIs with Employees
- Key performance indicators should be reviewed and updated
Many obstacles stand in the way of a prosperous company. The good news is that you can monitor your progress and spot problems before they ruin your hard work. Key performance indicators (KPIs) are a handy tool. To help managers guide their teams to desired outcomes, key performance indicators (KPIs) offer lagging and leading performance measures. Here are six simple ways that your company can use key performance indicators.
Tips 1- Determine the Most Crucial Metrics to Monitor
For key performance indicators (KPIs) to be helpful, it is essential to use appropriate measurements. Every business has unique needs thus, not all metrics will work for them. Identifying which indications will significantly affect your department or company should be a top priority. You need to choose the metrics most aligned with your company’s aims and objectives from the many available.
Tips 2- Limit the Number of Metrics you Monitor
Driving aggressively is perfectly acceptable. But some businesses err by trying to juggle too many things. Pick the five or ten most important indicators to focus on as a team rather than scattering your efforts too thin.
Key performance indicators can also be sent down to specific departments in bigger companies. Key performance indicators (KPIs) for operational processes may interest the manufacturing team, whereas KPIs from the employee perspective may interest the HR department more. You should inquire with the heads of each department as to which two or three metrics they consider most essential.
Tips 3- Key Performance Indicators Determine Outcomes
Before choosing the right key performance indicators, you must establish what constitutes success. Performance metrics or industry standards from the past can serve as guidelines for these levels. Using the key performance indicator (KPI) findings, you can establish objectives after a sense of excellent and bad performance.
Tips 4- Get your Key Performance Indicators Automated
Regularly calculating metrics monthly or quarterly can be a demanding task. In order to determine the performance of your business, you must collect all the necessary data and execute the required calculations regularly. To simplify things and see how the business is doing in real-time, key performance indicators (KPIs) can be automated.
Make a comprehensive inventory of all the systems and sources that have the data required to compute your key performance indicators. Accounting applications, CMMSs, or production tracking software are all examples of instruments that fall under this category. The next step is constructing data visualization tools and dashboards and linking them to your existing data sets. You will be able to get the most up-to-date KPI data at all times using this.
Tips 5- Share your Business KPIs with Employees
The majority of key performance indicators (KPIs) can be shared with employees, while there may be a few that include sensitive information that should not be discussed outside of the boardroom. Your team will be more invested and motivated to help the company reach its goals if you inform them of your progress and goals. When your stats are looking well, celebrate the victories and give credit where credit is due.
If you want to give your clients an unbiased picture of how well you’re doing your job, you can even disclose key performance indicators. For instance, if your business offers call center services, one way to increase customer happiness is to track caller satisfaction and how fast you answer the phone.
Tips 6- Key performance indicators should be reviewed and updated
Your business’s needs will change over time. For this reason, companies need to evaluate their KPIs every year. If you consistently score more than a certain metric, it can be a sign that your goals need to be more challenging. In addition to diverting attention from KPIs, you may utilize this to advance other business objectives.
Without key performance indicators (KPIs) and other metrics, business owners, executives, and managers could require assistance in evaluating the performance of their teams and organizations. Your company’s destiny can be in the hands of the key performance indicators (KPIs) you select. Key performance indicators (KPIs) and provide indisputable data that can help you see the future or evaluate performance from the past, allowing you to make better daily decisions.
Bottom Line
For any personalized business to succeed, measuring the right eCommerce KPIs is crucial. Your company’s performance and opportunities for growth might be better understood using key performance indicators (KPIs). You may increase your online store’s exposure and return on investment (ROI) by using this data to make data-driven decisions.
